Frequently Asked Questions 

Welcome to Celorin. We’ve compiled these FAQs to answer common questions about orders, payments, shipping, returns, and policies. For further assistance, contact us at query@celorin.shop.

Orders & General Information

1. What is Celorin?
Celorin is an online store offering leather belts designed with a focus on functionality, quality, and a smooth shopping experience.

2. Where is Celorin located?

714 Cirencester Ave, Middlesboro, KY 40965, USA

3. What are your customer support hours?
Monday to Friday, 9:00 AM – 5:00 PM (GMT-6).

4. How can I contact Celorin?
Email us anytime at query@celorin.shop.

5. Do I need an account to place an order?
No, guest checkout is available. Creating an account may help track orders more easily.

Payments & Pricing

6. What payment methods do you accept?
Visa, MasterCard, American Express, UnionPay, and Google Pay.

7. Is it safe to pay on Celorin?
Yes. All payments are processed through secure, encrypted third-party payment gateways.

8. Does Celorin store my card details?
No. We do not store or have access to your full credit or debit card information.

9. When is my payment charged?
Payment is charged immediately at checkout upon successful transaction.

10. What happens if my payment fails?
Orders will not be processed. You must retry with a valid payment method.

Order Processing & Shipping

11. What is your order cut-off time?
Orders placed before 5:00 PM (GMT-6) are processed the same day.

12. How long does order processing take?
Typically 1–2 business days.

13. How long does shipping take?
Delivery usually takes 3–4 business days after shipment.

14. What is the total delivery time?
Estimated total delivery time is 4–6 business days.

15. Do you charge for shipping?
No. Shipping is free for all orders.

16. Will I receive tracking information?
Yes. Tracking details are sent to your registered email once your order ships.

17. Can delivery be delayed?
Yes. Delivery may vary due to weather, carrier delays, or other circumstances beyond our control.

Returns & Refunds

18. What is your return window?
Returns are accepted within 60 days of delivery.

19. What items are eligible for return?
Only defective or damaged items.

20. Do you accept change-of-mind returns?
No. Returns due to change of mind are not accepted.

21. Who pays for return shipping?
Customers are responsible for arranging and covering return shipping costs.

22. Do you charge a restocking fee?
No. Celorin does not charge any restocking fees.

23. How long does it take to process a refund?
Refunds are processed within 15 business days after inspection of the returned item.

24. How will I receive my refund?
Refunds are issued to the original payment method used at checkout.

25. Can Celorin refuse a return?
Yes. Returns that do not meet the conditions in our Return & Refund Policy may be refused.

If you have further questions, please contact us at query@celorin.shop.
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