Last Updated: June 20, 2026
At Celorin, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which customers may request returns and refunds for purchases made through our website.
Return Eligibility
Customers may request a return within 60 days of receiving their order.
To be eligible for a return, products should:
• Be returned within the 60-day return period.
• Be in their original condition whenever possible.
• Include original packaging, accessories, manuals, and components where applicable.
• Not show excessive signs of misuse, abuse, or intentional damage.
We reserve the right to inspect all returned products before approving a refund.
Non-Returnable Items
The following items may not be eligible for return:
• Gift cards
• Downloadable digital products
• Personalized or customized items
• Clearance or final-sale products where indicated
• Items damaged through misuse or improper handling
Return Authorization
Before returning any product, customers must contact our support team.
Return requests should include:
• Order number
• Customer name
• Email address
• Reason for return
Our support team will review the request and provide return instructions if the request qualifies under this policy.
Return Shipping Costs
Customers are responsible for all return shipping costs in every situation.
This applies to:
• Change-of-mind returns
• Wrong item ordered by customer
• Incorrect address provided by customer
• Product dissatisfaction
• Warranty review returns
• Exchange requests
• Defective item evaluations
• Any other return circumstances
Celorin does not provide prepaid return shipping labels.
Return Labels
Customers are responsible for obtaining and purchasing their own return shipping labels.
Customers may choose any reliable shipping carrier when returning products.
We recommend using a trackable shipping service, as Celorin is not responsible for lost return shipments.
Restocking Fees
Restocking Fee: $0.00
Celorin does not charge restocking fees on approved returns.
Inspection of Returned Products
Once a returned item is received, it will be inspected.
Inspection may include verification of:
• Product condition
• Order information
• Serial numbers (if applicable)
• Included accessories
• Packaging contents
Inspection processing times may vary depending on return volume.
Refund Eligibility
Refunds may be approved after:
• Return delivery is confirmed
• Product inspection is completed
• Return eligibility requirements are satisfied
Approval of a return does not automatically guarantee approval of a refund.
Refund Window
Approved refunds are typically processed within 15 business days after return approval and inspection.
Financial institutions may require additional processing time before funds appear in customer accounts.
Refund Method
Refunds will generally be issued using the original payment method used during purchase whenever possible.
Alternative refund methods may be used when necessary and legally permitted.
Shipping Charges
Original shipping charges may not be refundable unless otherwise required by applicable law.
Return shipping costs remain the responsibility of the customer.
Damaged Packages
If a package arrives visibly damaged, customers should:
• Photograph the package
• Photograph the product
• Contact customer support promptly
Providing documentation helps expedite claim reviews.
Exchanges
Customers seeking a replacement item may be required to return the original product before a replacement can be processed.
Exchange requests remain subject to product availability.
Chargebacks
Customers are encouraged to contact Celorin before initiating payment disputes or chargebacks.
Most concerns can be resolved more quickly through our customer support team.
Policy Changes
We reserve the right to modify this policy at any time without prior notice.
Updated versions become effective immediately upon publication on the website.
Contact Information
Business Name: Celorin
Business Address: 407 Fairgrounds Road West, Canby, Minnesota 56220, United States
Business Email: query@celorin.shop
Business Phone: +1 (507) 555-8124